Information you’ll need to provide

  • Basic contact information including your name, email address, age and demographic details.
  • An upload of your resume (optional).
  • A brief description about why you are interested in applying for this program.

Helpful tips

This program will provide you with the following:

  • Knowledge on how to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service.
  • Insight on how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.
  • Information about how to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code.

About this program

Provided by: YWCA South Florida

If you have questions, you can speak with a program representative at:

Program Information: Workforce Development at YWCA

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How we can help

Here is direct contact information for Program Representatives who will answer any questions and help you apply.

  1. To get started, call or email one of the experts from YWCA South Florida.
  2. You might say, “Hi, I’m interested in getting into the field of IT and I need help applying for the Google IT Support Certificate Course. Can you help me apply?”

If you don’t hear back within 48 hours, send us an email at

Gianinna Munoz Soto 

Economic Prosperity Program Coordinator, YWCA South Florida 

305-377-9922 Ext. 119